Privacy Policy

1. Introduction

IVW Medical Services ("we", "us", "our", or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the site includes:

• Personal Data: Name, email address, phone number, and other contact information you provide when contacting us
• Clinical Information: Medical information provided through secure referral pathways (only when authorised)
• Technical Data: IP address, browser type, pages visited, and usage analytics

3. Use of Your Information

We use the information we collect in the following ways:

• To respond to your enquiries and provide customer support
• To process clinical referrals in accordance with medical governance standards
• To improve our website and services
• To comply with legal and regulatory obligations
• To maintain security and prevent fraud

4. Data Protection and Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All clinical data is handled in accordance with NHS information governance standards and relevant data protection legislation.

5. Sharing of Information

We do not sell or rent your personal information to third parties. Information may be shared with:

• NHS partners and commissioning organisations (for clinical purposes only)
• Our service providers who assist in operating our website
• Legal authorities when required by law

6. Your Rights

Under UK GDPR and UK Data Protection Act 2018, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict processing
• Withdraw consent at any time

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your experience. You can control these through your browser settings.

8. Contact Us

For privacy-related enquiries or to exercise your rights, please contact:

Data Protection Officer
IVW Medical Services
Email: info@ivwmedical.co.uk